💳 Payment Policy
Safe, Simple, and Secure Checkout at Hot-O.org
At Hot-O.org, we’re committed to making your sauna shopping experience as easy, transparent, and secure as possible. From choosing the perfect sauna to making your payment, our goal is to provide total peace of mind.
This Payment Policy explains what payment methods we accept, how we process your payment, what happens in case of payment errors or failed transactions, and how we protect your sensitive billing data.
🧾 1. Accepted Payment Methods
We accept a wide range of trusted payment options to give you flexibility and convenience:
✅ Online Payment Methods
Credit Cards – Visa, MasterCard, American Express, Discover
Debit Cards – All major bank-issued debit cards
PayPal – Secure checkout through your PayPal account
Apple Pay / Google Pay – Instant checkout on supported devices
Buy Now, Pay Later Options – Coming soon through Klarna or Affirm (subject to approval)
If you’re experiencing issues at checkout with any of these methods, please contact 📧 support@hot-o.org and our team will assist you right away.
🔒 2. Payment Security
Your privacy and security are our top priority. All payments made through Hot-O.org are encrypted and processed securely using SSL (Secure Socket Layer) technology.
We do not store full credit card numbers or CVV codes on our servers.
All payment data is processed through PCI-DSS compliant payment gateways.
Your information is handled in accordance with our Privacy Policy and never shared with unauthorized third parties.
We also monitor transactions for signs of fraud or abuse. In some cases, orders may be flagged for manual review to protect both you and our business.
⌛ 3. Payment Timing
When you place an order on Hot-O.org:
Full payment is required at the time of purchase to initiate processing and reserve your item.
For custom-built saunas or made-to-order units, payment in full is required to begin production.
Orders are not confirmed until payment is successfully processed.
If your payment fails or is declined, your order will not be processed and you’ll receive an automated notification with steps to retry or choose another payment method.
🛍️ 4. Sales Tax
We charge applicable sales tax based on your shipping address and in accordance with local state laws in the U.S. The total sales tax amount will be displayed at checkout before you complete your order.
If you are a tax-exempt buyer (e.g., wellness facility, spa business, etc.), please contact 📧 sales@hot-o.org before placing your order and provide valid tax exemption documentation.
📑 5. Payment Confirmation & Invoice
After a successful transaction, you will receive:
An order confirmation email within minutes
A detailed invoice showing item breakdown, taxes, shipping fees, and total cost
A follow-up email with shipping and tracking info once your order leaves our warehouse
If you do not receive an order confirmation within 1 hour of checkout, please check your spam folder or contact us at 📧 support@hot-o.org.
🔁 6. Split Payments & Special Orders
Currently, we do not support partial payments or deposits on standard orders through the website. However, for bulk orders or large custom installations, split payments may be arranged through our sales department.
To discuss custom quotes or special payment arrangements, please email:
📧 sales@hot-o.org
❗ 7. Failed or Fraudulent Payments
If your payment fails due to insufficient funds, incorrect information, or suspected fraud, your order will be automatically canceled or held for review.
In cases of suspected fraudulent activity:
The order will be flagged for verification
You may be contacted to confirm billing details
The transaction may be canceled to protect all parties
Hot-O.org reserves the right to cancel any order suspected of being unauthorized or fraudulent.
💰 8. Refund Timing for Canceled Orders
If your order is canceled before it ships and you’ve already been charged:
A full refund will be issued within 5–7 business days, depending on your bank or card issuer.
PayPal refunds typically post within 1–3 business days.
If you request a refund after your item has shipped, please refer to our Return & Refund Policy.
💬 9. Questions or Concerns?
We’re here to make sure your checkout process is smooth and stress-free. If you run into any issues during payment — or have questions about pricing, payment plans, or bulk orders — don’t hesitate to contact us.
📧 Support & Billing Inquiries: support@hot-o.org
📧 Quotes & Sales Questions: sales@hot-o.org
🤝 Your Trust Is Important to Us
From secure transactions to transparent policies, Hot-O.org is dedicated to delivering not just high-quality saunas — but a high-quality buying experience. We’re here to support you at every step of the journey, from first click to final installation.