🔐 Privacy Policy
Your Privacy Matters at Hot-O.org
At Hot-O.org, we are committed to respecting and protecting your privacy. When you browse our site, contact our team, or make a purchase, you’re trusting us with your personal information — and we take that responsibility seriously.
This Privacy Policy outlines what information we collect, how we use it, and your rights regarding your data. By using Hot-O.org, you agree to the practices described below.
📋 1. Information We Collect
We collect only the information necessary to fulfill orders, provide customer service, improve your shopping experience, and meet legal obligations.
🧍 Personal Information
Collected when you place an order, create an account, or contact us:
Full name
Email address
Phone number
Shipping and billing address
Payment method (Note: we never store full credit card details)
💻 Non-Personal Information
Automatically collected via cookies and analytics:
IP address
Browser type and version
Device type (mobile or desktop)
Pages visited and time spent
Referral URL (how you arrived at our site)
🍪 2. Use of Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
Personalize your shopping experience
Track cart contents and user preferences
Understand visitor behavior using tools like Google Analytics
Deliver relevant ads via third-party platforms like Facebook or Google Ads
You can modify or disable cookie tracking in your browser settings. However, disabling cookies may limit your ability to use certain site features.
🎯 3. How We Use Your Information
We use your personal information to:
Process and fulfill your orders
Provide order and shipping updates
Respond to customer service inquiries
Send promotional emails (only if you opt in)
Detect and prevent fraud or abuse
Comply with legal and tax obligations
We do not sell your personal data to any third parties, ever.
🔐 4. How We Protect Your Data
Your privacy and security are a top priority. We use industry-standard safeguards to protect your data:
Secure Socket Layer (SSL) encryption for all transactions
Encrypted database storage for sensitive data
Access controls and limited personnel access
Regular security audits and platform updates
Despite our best efforts, no online platform is 100% secure. However, we continuously work to ensure your data is as safe as possible.
🛒 5. Third-Party Services
We partner with select third-party services to operate our online store:
Payment processors (e.g., Stripe, PayPal)
Shipping carriers (e.g., UPS, FedEx)
Marketing platforms (e.g., Mailchimp, Google, Meta)
Analytics tools (e.g., Google Analytics)
These providers have access only to the data needed to perform their services and are contractually obligated to protect your information.
✉️ 6. Email & Communications
You will only receive emails from us if:
You place an order (order confirmation, shipping updates, etc.)
You create an account or sign up for updates
You opt in to our newsletter or promotions
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any promotional email or by contacting us at 📧 support@hot-o.org.
Transactional emails related to your orders or account are not optional, as they are required for customer service.
🌍 7. Data Retention
We retain your data only for as long as necessary to:
Provide the services you’ve requested
Maintain accurate order and tax records
Meet our legal and regulatory obligations
If you wish to have your data deleted, email 📧 support@hot-o.org with your request. We will comply within a reasonable timeframe, unless we are required by law to retain it.
🌐 8. Your Rights & Choices (GDPR & CCPA)
Depending on your location, you may have rights under privacy laws such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA).
You have the right to:
Access the personal data we hold about you
Correct inaccurate or outdated information
Request deletion of your personal data
Object to the processing of your data
Withdraw consent at any time (where applicable)
To exercise these rights, email 📧 support@hot-o.org. We will verify your identity and respond within the timeframe required by law.
👶 9. Children’s Privacy
Our site is not intended for use by children under 16. We do not knowingly collect personal data from minors. If you believe a child has submitted personal data to us, please contact 📧 support@hot-o.org, and we will delete the information promptly.
✏️ 10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. The most current version will always be posted on this page with a “Last Updated” date at the top.
We encourage you to review this policy regularly.
📬 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact:
📧 Support Team: support@hot-o.org
📧 Sales & Marketing Inquiries: sales@hot-o.org
We take your privacy seriously and are happy to assist you.
Hot-O.org — Committed to Wellness, Built on Trust.